Scott Clark | Administrative Service Manager – AMS Laboratories

For years our IT network had provided smooth sailing, We had new, high end equipment and were being supported by a company who had been supplying us with IT equipment for over a decade. It wasn’t until we struck rough water that we found our support company didn’t have the depth of specialist IT knowledge to truly support us. When our previous support company ran out of solutions for the issues we were experiencing, we turned to Sensible. They not only quickly identified the issue but were able to allocate us a number of experienced staff to immediately get us back operating. Once we were stable they then checked over our entire network and discovered some other horrifying truths.

1. We were completely inundated with viruses, which caused our domain to be blacklisted
2. Our server was built with incompatible hardware
3. Our network was built with multiple domains and workgroups all fighting for control
4. For 18 months we had been religiously changing backup tapes when there was no software installed to run an actual backup

Had our server failed, we may never have recovered. This situation really brought home the importance of having a company like Sensible managing our IT network. Their knowledge, experience and care are second to none.