Is AI Making Your Decisions?
As AI becomes further and further integrated in our lives, it’s involvement in decision making is taking shape in interesting ways. What started as a tool for drafting emails, summarising documents and generating ideas is now being used to shortlist vendors, compare options, prepare recommendations and influence business decisions. In many ways, this is a […]
How do you know if your IT company is proactive?
If you’re wanting a proactive IT experience, it’s important to know how to find a truly proactive provider, not just one intending to be.
What is a reasonable Response Time for an MSP?
Probably the most common question we’re asked by companies reviewing their Managed Service Provider (MSP) is “What are your typical response times?” It makes sense, as taking too long to respond is probably the most common complaint we hear. It comes right alongside “everything just seems too hard” and “we don’t know what we don’t […]
3 Easy-to-Use AI Tools to Boost Your Productivity
With over 7000 AI apps released in 2023 it’s easy to feel overwhelmed and left behind. Combined with the immense hype & concern generated by the relatively recent introduction of publicly accessible large language models (LLM), such as ChatGPT, DALL-E & Copilot, many are suffering from AI FOMO (fear of missing out). The reality is […]
Technology Indecision: The Good, The Bad & The Ugly
We all know that technology plays a significant role in running any business nowadays. It’s essential to opt for the right tools and platforms that will help improve the overall performance of your business. However, choosing the right technology can be challenging. Too many options and too little knowledge fuel hesitation on making changes. The […]
Can Improved IT Services Reduce Company Overhead?
Perhaps the most significant challenge for SMBs this year is finding skilled and experienced staff to fill vacancies. Inevitably however, finding the right people is only the beginning of the challenge. Hiring people in 2023 ultimately leads to increased employment costs. Coupled with other increasing costs of business and pressure to keep pricing down; the […]
Observations of an IT Service Provider: Trends of 2022
2022 has been a disruptive year of ups and downs. As an outsourced IT service provider we’re given a unique perspective into businesses and their challenges. These are the top trends we have observed in 2022 working with SMB’s across various industries. #1 : “Where’d everybody go?” – People Shortages It’s hard to find […]
Profitable IT: Engaging Employees
SMB leaders commonly consider IT to be a cost of doing business. This perspective however can be very limiting to businesses that wish to lead their respective industries. The truth is there should be a financial return when delivering IT services proactively. The broader spectrum of IT services should be a means to drive profitability. […]
Profitable IT: Improving Customer Experience
Technology has become integrated into all aspects of our lives and business. Despite this, the potential of most SMB’s is limited by their understanding of IT and how it can benefit their day-to-day operations. In part, this is a failure of the IT services industry who with exception of some new add-ons and subscriptions remain […]
Secure Accountability And Productivity At Home
We’ve been discussing work-from-home (WFH) or hybrid working environments for a short while now, and there’s one concern that’s been ever present: how can organisations keep their staff accountable and just as productive outside of the office space? This is a question with many potential answers, but those answers can be broken down into four […]