I had the craziest experience this week.
A business owner we spoke with had a ransomware attack on Monday, and his entire team of 100 staff got locked out of their network.
Clearly his current IT infrastructure wasn’t up to scratch, which lead to this problem and his team’s productivity going out the window, costing him thousands in lost revenue and hard wage costs - essentially he was paying for an empty office.
His current IT company (which let the problem into his network), scrambled on a fix and managed to get him back up and running the next day.
The most shocking thing here wasn’t that his IT company didn’t have his protection up to scratch ... it was the comment he made to us:
“It only took 1 day for our IT company to fix it and get us back up and running... Wasn’t that good! We feel no need to change providers.”
This blew my mind.
How can a small business owner:
1. Continue to pay a provider that’s not keeping their IT up to date with best practice?
2. Accept a full 8 hours of productivity loss, across 100 staff. That is at least $30,000 of wages that result in ZERO productivity for the day?
3. Then think that 8 hours to resolve the problem is a good result!
4. Want to stick with a company that caused all this headache, loss of revenue and $30,000 expense?
5. Keep operating the same way, with the possibility of having to tolerate it again?
Is this what the IT industry has come to? Is this the accepted expectation levels?
We’re really proud to be able to say that not a single client of ours has ever lost 1 hour of productivity due to Ransomware or Virus attacks.
I know it may be hard to believe, but it’s the lengths we go to, and the expectation we set for our clients.
Has this happened to you?
Do you think you’re settling too?
Do you no longer want to settle?
If you can spare 4mins, I would love to hear about your experiences or expectations around this – it’s been bugging me all week!