Are you getting the IT services you’re paying for?
This question of managed IT services cost usually comes from the same starting point. Issues keep recurring; recommendations feel generic and aimless. You raise it, things improve for a month or two, then drift back. Eventually you find yourself wondering whether it’s time to change providers. Before you do, there’s an uncomfortable question worth considering: […]
Your IT Isn’t Broken; Your Decision-Making Is
When faced with IT issues, most businesses think they have an IT problem. Systems are slow.Support is reactive.Cybersecurity feels uncertain.Costs keep rising without any real justification. So the response seems simple: find better tools, switch providers, or simply try to cut back on spending. But here’s the truth: Your IT probably isn’t the problem. Your […]
How to Choose the Right MSP
Choosing the right Managed Service Provider (MSP) for your business can be a difficult task. With so much information and options to choose from, it can be easy to feel lost and confused. Not only that, but the decision you make can have enormous consequences for your business. Get it right, and you will drastically […]
How do you know if your IT company is proactive?
If you’re wanting a proactive IT experience, it’s important to know how to find a truly proactive provider, not just one intending to be.
What is a reasonable Response Time for an MSP?
Probably the most common question we’re asked by companies reviewing their Managed Service Provider (MSP) is “What are your typical response times?” It makes sense, as taking too long to respond is probably the most common complaint we hear. It comes right alongside “everything just seems too hard” and “we don’t know what we don’t […]
What’s Involved in Switching MSP?
Switching MSP (Managed Service Provider) can feel like a daunting task. Fear of the unknown can leave people uneasy about making a change, leading to indecision or worse. People worry that a change will lead to excessive downtime, take too much of their time/focus, or perhaps even open a can of worms that may best […]
How to Reduce IT Costs Responsibly
It’s not uncommon for companies to feel that their IT costs are too high. Sometimes this may be due to a lack of value being delivered, or just raw cost in comparison to similar businesses. In either case, a slowing economy forcing many business to look for ways to cut costs only serves to further […]
What To Consider When Switching Managed IT Providers
Switching managed IT providers can come with a lot of unknowns. These unknowns cause stress heading into the transition, or worse still, lead to technology indecision around the change itself. To minimise the stress, it’s important to start with a couple of absolutes. The first is understanding that things will be different and will take […]
Cybersecurity for SMBs: What You Need to Know
The average cost of a data breach for businesses is a staggering $4.88 million USD (~$7.24 million AUD). Consequently, nearly 60% of small businesses are forced to shut down within six months after experiencing a cyber attack or breach. Because they are frequently targeted by attackers, small businesses face 350% more social engineering attacks […]
The Benefits of Cyber Security Training (Beyond The Obvious)
For the most part, the importance of security awareness training is pretty well-known. Human error is one of the leading causes of data breaches, and most basic security awareness training programs cover how to avoid making mistakes sufficiently. “While most people are aware of the strong human element in cyber security, fewer realise just how […]