Support Centre
Please use the following contact information for technical support requests only. For all other inquiries please contact us here.
Quick Guide
If you are new to sensible you can download the Quick Guide for more information on how to get help.
Remote Support
Use this link if one of our technicians has asked you to provide remote access to your computer.
Frequently asked questions
Do you have questions about support? These are some of the common questions.
What happens after I log a ticket?
You will receive an email confirmation from our system automatically. You may also receive a call shortly in order to begin triage and gather any additional information required.
What is the best way to log a ticket?
Commonly our client portal is the best and most efficient way to log and review tickets, particularly for change requests and non-urgent tasks. If your matter is urgent, we recommend you call our direct support number.
How to I create an urgent ticket?
If your matter is urgent, please call us and advise us of the impact to your business. We allow our clients to dictate the priority given to tickets for urgent matters, we simply need to know if an issue is severely impacting business.
How can I get support after hours?
We have technicians on call 24/7 in case of emergencies. After hours support is available via phone only and is subject to additional charges. The phone menu prompts will advise you of the rates before your proceed.
I've already logged a ticket, how can I see the status?
You should receive email notifications of any updates, however you can view any of your tickets via the client portal.