Here at Sensible, we have first-hand experience of seeing what non-responsive business technology and IT looks like. It’s clunky, it’s inefficient, and it prevents companies from reaching their full potential. That’s why we aim to make a difference to our clients as soon as physically possible.
You may not even realise that you have a responsiveness problem. It can be very easy to get conditioned to long waiting times and endless request tickets. However, if you feel any of the following applies to your business, it is time to start looking carefully for a resolution.
Sensible’s approach to responsive IT support revolves around the concept of Invisible Technology. But what exactly does this mean, and how could it apply to you?
Invisible technology is all about having a reliable, responsive support network behind you at all times. It’s being able to fall back on the right people, the right tools and the right solutions. You should always be able to raise concerns and seek solutions as soon as they arise.
Here are just a few ways how we may be able to help with your day to day responsiveness:
To get started, all it takes is a quick chat. Get in touch with us for a free 15-minute consultation by calling 1300-SENSIBLE, or 1300-736-742. Let’s build you an IT core that’s always ready to jump into action.
That’s why it’s important to define Sensible’s proactive approach.
Other IT support companies focus on the what – the immediate short-term solution that puts your “fire” out after the incident has occurred. This not only creates a reactive cycle which every time an incident happens – it leaves your business at the mercy of IT support until they fix the problem and have you up and running.
Sensible Business Solutions focuses on the why.
Instead of only reacting after your IT fires start, we prevent those fires from happening in the first place. Why did the problem happen? What caused the problem? How can it be prevented from happening again?
We spend more time and energy upfront, getting to know your business, processes, bottlenecks, and challenges. With more focus on investigation, we cater to your specific technology needs and help eliminate problems before they happen, reducing your dependence on a help desk. In other words, we’ve built responsiveness into our process.
And for your business, what we do in advance means:
Our Centralised Services use prevention and automation to reduce the number of incident tickets and time spent working on them.
Through automating common tasks, documentation, automatic remediation, and self- help tools, we keep your technology in tip top condition and help simplify your processes, limit complexity and reduce repetitiveness by using:
Every client has their own Business Technology Advisor (BTA) that acts as your advocate. The advisor gets to know your leadership team and learns about your unique business processes.
They provide a regular technology overview of your business, develop tech strategy and help to guide the impact of your future IT decisions.
With regular meetings, your BTA looks for ways to:
Your business will have a dedicated Network Administrator to help reduce the “noise” of your IT. They will measure and align all of your technology with Sensible’s best practices to reduce the overall number of reactive support incidents for the help desk.
Our remote network monitoring system continually watches over your network looking for developing problems, security issues and other issues. This way, we can address them before they turn into bigger problems.
We accomplish this by:
Our solely Australian-based customer support team offers remote helpdesk and on-site support, problem isolation and resolution, How To questions, and a customer portal.
With our in-house help desk, your business information is on hand at all times. You have live access to our incident management system for full transparency and accountability at any stage of support.
By reducing the average resolution time and the overall time spent reacting to incidents, we can help improve your overall business results. We accomplish this by: