Get in contact,
we're here to help!
Our professionals are highly experienced in outsourced IT services, which include support, security and advisory for small and medium-sized businesses.
Get in touch
Main 1300 736 742
Sydney Suite 8, Block A
38 Brookhollow Avenue,
Norwest, NSW, 2153
Melbourne Collins Square, Level 23,
Tower 5/727 Collins St,
Docklands VIC 3008
Frequently asked questions
Here are some of the common questions people have for us when we first engage. If you have more questions or would like more information please reach out.
What makes your IT services different?
Put simply, it’s the results & experience we deliver to our clients that separate us. Our business was founded on the idea of helping everyone achieve more. We’re not in pursuit of technical excellence, but in the pursuit of operational excellence for our clients.
I need some laptops, can I get a quote?
Whilst we do manage the procurement & renewals of IT products & licenses for our clients, we do not sell products to people or businesses that are not under our management. We are a service business first and foremost; the procurement of product for our clients is a service we offer to ensure they’re getting the right products for them.
If you are an existing client and don’t know where to go, the quickest option will be to call the main number.
Can you provide pricing / rates for your IT support?
We operate as a managed service that includes unlimited support for a monthly fee. We do not offer ad-hoc support rates, block hours, or capped plans as they are in contradiction to our methodology. Our service agreements are proactive in nature and can vary based on requirements – we’d love to have a discussion and provide you some pricing, we just cannot do it without understanding your business.
I'm already a client, how do I get support?
If you select the ‘Support’ button on the top right of the navigation bar it will provide you with the various channels for support. These channels will get you directly in touch with the technical team.
Does Sensible have experience with other companies in my industry?
We understand that many industries have their unique and specific challenges. We work with a wide range of industries and have found our capabilities to be universal and relevant to all. If in doubt, reach out and ask us!
Does Sensible have the ability to service my location?
We service clients with users all over Australia, including remote workforces. Commonly we’re asked about our coverage as a result of poor response times from the existing provider. Whether or not we are local, we find our service is at a level where this is not an issue to our clients.
How do I engage with Sensible to get a proposal?
It all starts with an introductory meeting. First, we’d like to get to know your business and understand your specific challenges to ensure we’re a good fit for each other. From there, we will outline the next steps required to get you what you need.