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Emma loved tweaking photos on her Android phone.

She’d heard rave reviews from her friends with iPhones about Prisma, a new iOS app for image editing. So when she heard Prisma would soon be released for Android, she logged in to the Google Play Store to see if it was there yet.

To her surprise, she found one that looked just like what her friends were describing. Delighted, she downloaded and started using it. Meanwhile, the app—a fake—was busy installing a Trojan horse on her phone.

When she got to work the next day, she connected her phone into the company wi-fi network as usual. The malware jumped from her phone to the network. Yet no one knew. Not yet, but that was about to change…

Now, this isn’t necessarily a true story (at least, not one we’ve heard of—yet…), but it absolutely could have been. And similar situations are unfolding as you read this. Yes, possibly even at your company…

Fake apps exploded onto iTunes and Google Play last November, just in time for Christmas shopping. Apple “cleaned up” iTunes in an effort to quell users’ concerns, but hackers still find workarounds. Unfortunately, these fake apps pose a real threat to the security of your network. Especially if your company has anything but the strictest BYOD (bring your own device) policies in place. And the more your network’s users socialise and shop on their smartphones, the greater the risk of a damaging breach on your network.

Fake apps look just like real apps. They masquerade as apps from legitimate merchants of all stripes, from retail chains like Iconic and Footlocker, to luxury purveyors such as Christian Dior. Some of the more malicious apps give criminals access to confidential information on the victim’s device. Worse yet, they may install a Trojan horse on that device that can infect your company’s network next time the user logs in.

So what can you do?

First, keep yourself from being fooled. Anyone can easily be tricked unless you know what to look for. Take the following advice to heart and share it with your team:

Beware of Fake Apps!

In case you weren’t aware, one of the latest and most dangerous Internet scams is fake apps. Scammers create apps that look and behave like a real app from a legitimate store. These fake apps can infect your phone or tablet and steal confidential information, including bank account and credit card details. They may also secretly install on your device malicious code that can spread, including to your company network.

Take a moment and reflect on these nine tips before downloading any app:

  1. When in doubt, check it out. Ask other users before downloading it. Visit the store’s main website to see if it’s mentioned there. Find out from customer support if it’s the real McCoy.
  2. Check the Spelling. Many fake apps are made in haste, often where English is not a native tongue. Many have broken English grammar. Users should pay attention to spelling and grammar in any app descriptions if they have any doubts about its originality.
  3. Check the reviews. If you do decide to download an app, first check it’s reviews. Apps with few reviews or bad reviews are throwing down a red flag.
  4. Check the Developer’s Name. Users need to check for the name of the developer in the corresponding category, and avoid downloading apps that have a wrong or misspelled developers’ name
  5. Never, EVER click a link in an e-mail to download an app. Get it from the retailer’s website, or from iTunes or Google Play.
  6. If in doubt, directly type in a store’s website in your browser. and look for an icon or button that reads "Get our app." This will take you to the App Store or Google Play store where you can download the correct app.
  7. Offer as little of your information as possible if you decide to use an app.
  8. Think twice before linking your credit card to any app.
  9. Check the Deal. If it sounds too good to be true – it probably is.

Most importantly, get professional help to keep your network safe. It really is a jungle out there. New cyberscams, malware and other types of network security threats are cropping up every day. You have more important things to do than to try and keep up with them all.

Also, ask your IT professional about implementing a best practice BYOD policy for your organisation.

Windows 10 has many new and improved features. To make them easier to access and use, Microsoft has added some new keyboard shortcuts and improved others.

Use these nine keyboard shortcuts to save you time:

 

  1. Win+A

Windows 10's new Action Center notifies you of items that might need your attention, such as security alerts, recommended maintenance tasks, incoming emails, and Twitter messages. A quick way to access the Action Center is to press Win+A. In other words, press the Windows key and the A key at the same time. Most keyboards display the Windows logo on the Windows key, but some keyboards label it as the Start key.

  1. Win+S

Whether you want to find a program on your computer or a bargain on the Internet, you can press Win+S to bring up the search function of Cortana, Windows 10's personal assistant program. Pressing Win+S activates Cortana's text search and puts your cursor in the search box, which is located in the task bar.

  1. Win+C

Pressing Win+C opens Cortana in listening mode. You can then verbally tell her to perform an action, such as finding a file on your computer, searching the web, or adding an event to your calendar.

  1. Win+Right or Win+Left, then Win+Up

Microsoft improved support for Snap, a feature that lets you arrange windows in a way that makes you more efficient. Like in Windows 7 and Windows 8, you can snap windows side by side in Windows 10. However, Windows 10 also lets you snap windows into a quadrant formation.

To snap the current window into the upper right quadrant, press Win+Right, then press Win+Up. If you would rather snap the current window into the upper left quadrant, press Win+Left, then Win+Up. "Right," "Up," and "Left" are referring to the right arrow, up arrow, and left arrow keys, respectively.

Note that if you press Win+Up before pressing Win+Right or Win+Left, you will simply maximize the current window.

  1. Win+Right or Win+Left, then Win+Down

You can snap windows into the lower quadrants as well as the upper quadrants. To put the current window into the lower right quadrant, press Win+Right, then Win+Down. To place it in the lower left quadrant, press Win+Left, then Win+Down. "Down" is referring to the down arrow key.

Note that if you press Win+Down before pressing Win+Right or Win+Left, you will either minimize the current window or remove it from the screen if it is already minimised.

  1. Win+Tab

Pressing Win+Tab opens Windows 10's new Task View interface. Task View goes hand-in-hand with another new feature in Windows 10: built-in virtual desktops.

The main section of the Task View interface displays snapshots of all the windows you have open in your current virtual desktop. The bar at the bottom of the Task View interface displays all the virtual desktops you have created and lets you switch between them. It also includes an option that you can use to create a new virtual desktop.

  1. Win+Ctrl+D

To create a new virtual desktop using a touch screen or mouse, you need to open the Task View interface and select the option to create a new virtual desktop. A much quicker way is to press Win+Ctrl+D. In other words, press the Windows, Ctrl, and D keys all at the same time.

  1. Win+Ctrl+Left and Win+Ctrl+Right

If you want to switch between your virtual desktops the traditional way, you need to open the Task View interface and select the virtual desktop from the bar at the bottom. You can save a step by pressing Win+Ctrl+Left to switch to the virtual desktop on the left or pressing Win+Ctrl+Right to switch to the virtual desktop on the right.

  1. Win+Ctrl+F4

Pressing Win+Ctrl+F4 is a quick way to close the current virtual desktop.

“We live in a world where information equals power. With the influx of online file-sharing solutions, distributing information has become easier than ever. As a result, it is now easier for information to fall into the wrong hands intentionally or unintentionally.” -Terri McClure TechTarget.

Bring-your-own-device (BYOD) policies and an increasingly mobile workforce are putting new pressures on IT and changing the requirements for how workers want (and need) to access corporate data.

Dropbox has become the predominant leader for mobile file access. Unfortunately, what works for family pictures does not work with corporate files. In most cases, Dropbox’s quick to install, easy-to-use, consumer-grade services present unacceptable security, legal and business risk in a business environment.

Here are the top 5 reasons we now recommend only SensibleSync for businesses .

  1. Data Theft. Business owners are simply unaware when an instance of Dropbox is installed and are unable to control which employee devices can or cannot sync with a corporate PC. Use of Dropbox can exponentially increase the chance of data being stolen or shared with the wrong parties.
  2. Data Loss. When managers cannot manage and monitor file sync activities across an organisation, they risk losing critical data. Any employee may adopt Dropbox and starts using it to sync and share sensitive files without proper oversight. You cannot manage data sprawl, initiate remote wipes in the case of lost devices, and are unable to guarantee that files are properly shared with only the right people.
  3. Lawsuits. Dropbox gives carte blanche power to employees over the ability to permanently delete and share files. This can result in the permanent loss of critical business documents as well as the sharing of confidential information, which can break privacy agreements in place with clients and third parties.
  4. Compliance Violations. Many compliance policies require that files be held for a specific time and only be accessed by certain people (or have to stay in Australia). In these cases, it is imperative to employ strict control over how long files are kept and who can access them. Since Dropbox has loose (or non-existent) file retention and file access controls, businesses that use Dropbox are risking a compliance violation. (Dropbox doesn’t disclose where its data is stored).
  5. Loss of Accountability. Managers whose employees use Dropbox do not have access to detailed reports and alerts over system-level activity. As a result managers don’t have control of or visibility into how files have been edited, shared, or deleted. Business-grade, admin-controlled file sync services allow managers to view a comprehensive audit trail that details who touched or modified a file at any given point and even restrict which devices can be used.
  6. Loss of File Access. Dropbox does not track which users and machines touched a file and at which times. This can be a big problem if you are trying to determine the events leading up to a file creation, modification, or deletion. The best way for business to handle this is to deploy a company-approved application that will allow IT to control the data, yet grants employees the access and functionality they need to be productive wherever they are. Employees whose companies provide them with a secure, easy-to-use file sync service will see no need to bring Dropbox into the workplace.
  7. Productivity Losses. Businesses need to be as productive as possible. Consumer-grade file sync services do not enable corporate file servers to be synced to the cloud. Users have to double-handle files they need to share (from central server into/out of dropbox) or they have to use cumbersome VPN methods or even work on the wrong version of a document. By deploying SensibleSync, managers can authorise network documents to be automatically synced for both Head Office and remote workers.

If you would like more information on SensibleSync :

Phone: 1300-SENSIBLE (736-742)

Web: www.sensiblesync.com

Trend Micro and the US Govt have recently advised that all Windows users should Remove Apple QuickTime.

A number of critical security vulnerabilities have been found which affect all Windows PC's. In addition, Apple have advised that they have no intention of repairing this and will deprecate support for Quicktime for Windows

"The only mitigation available is to uninstall QuickTime for Windows," the Govt. alert said.

HOWEVER, Australian users should note that QuickTime is a system requirement for some software - e.g. MYOB AccountRight v19 and earlier. This is because these versions of MYOB use QuickTime to convert images and logos to appear on PDF invoices. This is used when emailing invoices, etc.

If you use it , to play videos , we suggest using VLC Media Player instead

So what should you do? Some options available are:

  1. Contact your IT support desk for specific advice.
  2. Upgrade to latest version of MYOB as soon as possible (may not be possible if you are using multi-currencies or need a lot of user accounts - you may need to move to other software).
  3. If you must still use QuickTime, ensure the latest version of Quicktime is installed (7.7.9)
  4. Ensure QuickTime is removed from all Windows PC's except those that MUST have it.
  5. Investigate other PDF printer software that may be able to convert those images across without the need of Apple Quicktime. This may involve manual processing of emails and document handling.
  6. Remove logos from your MYOB invoices.

Windows 10, the latest version of Microsoft's flagship operating system, was released in July 2015, and millions of people have already received their copies of the tech giant's newest piece of software. While there are plenty of good reasons to upgrade, Windows 10 isn't necessarily for everyone.

Here are a few issues to consider when choosing whether or not to get Windows 10:

1. It's Free (for Most People)

Microsoft is offering free upgrades to Windows 10 for anyone with a genuine copy of Windows 7, Windows 8.1, or Windows Phone 8.1. The free-upgrade promotion — which expires on July 29, 2016 — will entice a huge number of Windows users to make the switch.

However, the offer doesn't extend to Windows Vista, Windows XP, Windows 7 Enterprise, Windows 8.1 Enterprise, Windows RT, and Windows RT 8.1. That being said, Microsoft started selling Windows 10 Enterprise and Windows 10 Education on August 1, 2015.

2. Improved Performance

Windows 10 features several performance upgrades. It boots up faster and its better hardware acceleration means that the operating system is a bit quicker when in use. The OS's power management system has also seen some improvements that tend to extend the life of mobile devices' batteries.

Additionally, the Refresh and Reset functions were reimplemented so that they work without the need for a recovery image. This reduces the amount of system resources that the OS requires, and makes it easier for users to remove any unwanted software that hardware manufacturers might have bundled into their copies of Windows.

3. Better Security

Security was clearly an important consideration for Microsoft's developers when they were creating Windows 10. The new OS provides automatic updates, which can make things easier for some users, but may make system administrators cringe. It also has a number of features designed to keep users and their data secure.

Its Device Guard tool blocks unauthorised applications from accessing Windows 10 computers or the networks that they are connected to. The OS's Passport and Windows Hello features protect accounts by changing the way that people approach user authorisation. Instead of relying on a password, these features let users launch Windows 10 devices by using biometric characteristics like their faces, irises, or fingerprints.

4. The Return of the (Limited) Start Menu

One of the main criticisms against Windows 8 was the loss of the Start menu. This clear and easy-to-use menu was a staple of previous Windows versions, and many users were upset when they were unable to use it. Thankfully, Microsoft learned from its mistakes by bringing the Start menu back with Windows 10.

The new version of the Start menu will be familiar to Windows 7 users, but it also features a customisable side panel with live tiles similar to the ones used in Windows 8. You can reorganise this panel as you like, combine and re-size live tiles, and create shortcuts to your favorite applications. Alternatively, if you don't like the live tiles, you can delete them and go back to the basic Windows-7-style menu.

5. A New Web Browser

The release of Windows 10 also served as the debut performance of Microsoft Edge, the company's latest web browser. Windows 10 users will still have the option to use Internet Explorer, though. This will help companies that need to keep using the 20-year-old web browser for compatibility reasons.

Microsoft Edge is designed to be faster, more secure, and more user-friendly than Internet Explorer. Users can customise the web browser by picking a background or choosing a set font size. It also has several new features, like the ability to convert to a streamlined format that removes sidebars and is easier to read. There is also a tool that lets you make notes on web pages, and then share screenshots of the pages through email or a social network. Note, that Windows Edge does not yet allow plug-ins, so some websites won't work yet.

6. A Universal Approach

Windows 10 is a universal operating system that works on every Windows machine, whether it's a computer or a mobile device. Any app bought through the Windows Store will work on all of a user's machines, and will feel familiar regardless of the device that it is being used on. Users can also switch from one device to the next without losing any of their work. If you start working on a document on your computer, you can easily switch to your tablet and pick up right where you left off.

Microsoft's Continuum also facilitates this broader versatility. This feature changes the operating system's interface based on the status of the device. For example, if you plug a keyboard and mouse into your tablet, the operating system will recognise the change and switch to desktop mode.

7. A Digital Personal Assistant

Cortana is Microsoft's answer to Google Now and Apple's Siri. Originally connected to Windows Phone, the digital personal assistant can now be used on any Windows 10 device. Users interact with Cortana by speaking or by typing in questions. The digital assistant learns about users by keeping track of the things they like, and is integrated with Microsoft's calendar and email clients. This means that it is able to answer more personal questions like "How long will it take me to get home?" and recognise specific issues that might affect you, like a traffic jam or travel delay.

8. Virtual Desktops

With Windows 10, you can create multiple different desktops and choose which apps to run on each one. This helps you keep your work life and your personal life separate, and allows you to share desktops with your colleagues.

A Few Words of Warning

Although Windows 10 does have a lot of advantages, there are a few things that you should be aware of before you upgrade. As noted above, Windows 10 users will get automatic updates. In some cases, this can be a good thing, but some users, and especially organisations that need consistent desktops for all staff, like to maintain more control over their updates. For those people, Microsoft has noted that Windows 10 Pro and Windows 10 Enterprise let you avoid this automatic updating process.

Additionally, the Windows Media Center is not part of the new OS, so if you use this application a lot — by watching DVDs, for example — then you will need to find a suitable replacement online.

Lastly, compatibility with existing, older and custom software may be an issue. If you have applications that are only compatible with a certain operating system, check with your IT staff or service provider about the possibility of migrating to Windows 10. By the same token, if you have older hardware or peripherals (like printers) that don't have updated drivers, then Windows 10 could be a problem and it might be time to buy newer pieces of equipment.

We have also seen issues with particular computer displays (particularly in laptops). You must ensure that your hardware manufacturer has released tested drivers for Windows 10 for your exact model hardware.

Windows 10 has a lot of privacy and bandwidth settings that you may not want to have enabled. Many of these are automatically turned on by default during the installation process. As a precaution, be sure to look over the settings in case you want to change them. Talk to your IT provider if you have any questions on the effect of enabling or disabling a setting.

The Big Finale

The media has claimed that the new OS could be the last version of Windows. Setting aside the speculation, the basic premise behind this statement is that Microsoft may be moving to a so-called Windows-as-a-Service model in which it will push out frequent updates to its current operating system rather than release a new version every few years.

Regardless of the hype, the fact of the matter is that Windows 10 will be here for years to come. Microsoft has already committed to a 10-year support cycle for it. Windows users will, in all likelihood, have to adapt to it at some point. Deciding when that point will be is something that you can do with the help of your IT staff or service provider.

In our testing to date, it appears that if you are currently using Windows 8.x successfully, Windows 10 is a fairly seamless migration. In fact, Windows 10 is what Windows 8.x should have been.

But note: It's fine for Microsoft to release a new operating system and assume everyone should just get it. But you need to make good decisions about your business.

This is a great time to rely on a professional Microsoft certified IT consultant to make sure you have a smooth transition and who has already tested it in a business environment. Ask them to arrange a demonstration for you.

Microsoft have an FAQ on this upgrade process (from their point of view) :http://www.microsoft.com/en-us/windows/windows-10-faq

Microsoft Office 2016, the latest Windows-based version of the major technology company's application suite, is scheduled for an Australian release either in late 2015 or early 2016 . However, we already know quite a bit about the product, thanks to a preview and testing program that Microsoft has been running.

Here are 6 details to look forward to, ahead of the product's mainstream release:

1. Better Security

Microsoft Office 2016 will emphasise the value of better security parameters. In addition to a file-level encryption functionality, new data loss protection tools inside of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint will warn users when they attempt to save confidential files to unsafe locations. Microsoft Outlook will also be more secure, thanks to a multi-factor authentication feature.

Similarly, the application suite will have stronger information rights management tools that let you limit what people can do with your documents or emails after you've shared access with them. For example, you can allow access to a certain document to expire after a set period of time, and prevent it from being forwarded. These tools will also stop people from copying and pasting information out of Microsoft Office 2016 applications.

2. Business Intelligence Features

Microsoft Excel lives up to its name in Microsoft Office 2016. The latest version of this application features a built-in business intelligence tool called Power Query. This tool can dramatically change the way that you approach your data.

Using it, you can quickly combine your own numbers with figures from public databases like the Microsoft Azure Marketplace and Data.gov. After doing this, the application has another tool that lets you create detailed visualisations of the combined data.

The data analysis tool "Power Pivot" has got an upgrade and will now be capable of analysing millions of rows of data. The application will also be able to automatically find trends within your data and extrapolate them out into charts and tables.

3. The Tell Me Tool

The Tell Me feature makes Microsoft Office 2016 even easier to use. If you are ever lost or confused while working with a particular application, you can use this feature — found in the title bar of each program — to search for help. Just tell the application what you are looking for and it will offer a few options for you.

4. The Ability to Search with Smart Lookup

The Smart Lookup feature allows you to search the Internet for something without leaving your application. After highlighting a word and then selecting Smart Lookup, a panel will open up on the side of the screen with Bing search results for the highlighted word. The application will also scan the document so that it can provide the right information for the word based on the context.

5. Tools for Collaborating with Colleagues

Microsoft Office 2016 will expand on the real-time co-authoring capabilities of Microsoft Office Online. The additions will make it easier to collaborate with colleagues remotely. Microsoft has already added the co-authoring feature to Microsoft Word, and experts expect that other applications will soon have it as well.

The tech giant has also added features that let you create and manage groups from within Microsoft Outlook. Thanks to these features, you can monitor activity within your groups, read through the groups' conversation logs, and keep track of files and notes stored in OneDrive.

Microsoft has also improved the way that attachments work in Microsoft Outlook by adding a sleeker drop-down menu filled with recent opened files. After choosing a file, the application will ask you if you want to share a link to the file stored through Microsoft SharePoint, Microsoft OneDrive, or Microsoft OneDrive for Business.

6. The Clutter Feature

A new feature called Clutter will improve the way that you manage your inbox in Microsoft Outlook. This feature will analyse your inbox, looking for the low-priority email messages that you are most likely to ignore. It will then send these messages to its Clutter folder. By moving these messages out of your inbox, the Clutter tool will let you focus on more important things.

On July 14, 2015, Microsoft will stop supporting Windows Server 2003 products. In technical terms, this is the "end-of-life" date. Servers won't spontaneously combust, but for business users, the results could be just as grave.

For a few years after the release of an operating system, Microsoft provides users with updates and extensive customer support options. This stage of the operating system's lifecycle is known as the mainstream support period. After the mainstream support period, the operating system enters an extended support period. At this point, Microsoft only offers extended customer support and key security patches. As a general rule, both the mainstream support and extended support periods each last five years, although Microsoft will sometimes extend them.

After the extended support period, Microsoft stops providing security updates for the operating system. These updates are crucial for cyber security since they patch security holes. Customers who are still using a Microsoft product after the end of support often find themselves in a difficult dilemma. They must find an alternative to the product or risk cyber security breaches.

Learning from the 2014 Microsoft XP Crisis

As of July 2014, an estimated 24 million servers worldwide were using Windows Server 2003. Unless action is taken, these servers will be vulnerable to cyber attacks when support for the operating system ends.

A similar situation occurred before the end of support for Windows XP. Businesses across the world scrambled to keep their systems safe before the deadline. Many rushed to find an alternative operating system. Others entered into expensive custom service agreements with Microsoft. Custom service agreements can cost hundreds of thousands of dollars, and are little more than stopgap solutions as businesses eventually must upgrade.

The end of support for Windows XP also presented problems in terms of hardware and software. With regards to hardware, Windows XP drivers were unlikely to be available again. New hardware would either not function, or function in a very limited way using old drivers. Moving forward, software would also fail to support Windows XP, and even worse, old software could become an entry point for malware.

The best course of action in these situations is to find an alternative operating system, preferably well before the deadline. This process, of moving from one operating system to another, is called migration.

Migration

Migration is a multi-step procedure that can take several months to complete. According to the Microsoft Migration Planning Process, the main phases include planning, preparing, coexisting, and finally, migrating. Each of these phases contains numerous steps.

During migration, a company must select an alternative to their existing technology. Newer server operating systems like Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2 are viable alternatives to Windows Server 2003. Shifting services into the cloud is another option, especially for companies looking to move away from physical servers.

Choosing the right approach to migration is tremendously important. After all, this choice will guide a company's direction for years to come. As such, decision-makers should look to IT professionals for guidance and help.

Businesses that do nothing at the Windows Server 2003 end of support will increase their odds of facing a cyber criminal attack. Nevertheless, there are some measures that can be taken to mitigate the security risks. These include isolating weak points, preventing infiltration, and minimizing the impact of security breaches. While such efforts are not as effective as migration, they can limit cyber security dangers.

Conclusion

The end of support for Windows Server 2003 presents a challenge for many businesses. However, the key to managing this situation is developing a course of action that minimises both data loss and impact on the business.

Contact an experienced IT service provider to get started as soon as possible.

Keyboard shortcuts may seem unnecessary, but they can actually save you tons of time. Here are some useful shortcuts to help you out with your day-to-day tasks.

Command+Option+Control+Media Eject (⏏)

Power down your Mac with the "Command+Option+Control+Media Eject" shortcut. Have unsaved documents? Don't worry, OS X will prompt you on whether or not you want save them before your applications are closed for you.

Command+Option+Media Eject (⏏)

Some people leave the computer powered on even at night. To save on your energy bill, use the "Command+Option+Media Eject" shortcut to initiate your Mac's sleep mode.

Command+Delete

Avoid dragging files to the trash. Select any files or folders and send them to Trash instantly with the "Command+Delete" shortcut.

Follow up by emptying the trash with the "Shift+Command+Delete" shortcut, which will bring up the familiar trash dialog.

Shift+Command+H

Opening your home folder multiple times during a workday can become a chore. From anywhere within Finder, use the "Shift+Command+H" shortcut to open your home folder and get faster access to your documents.

Command+A

Need to highlight and select several pages of text at a time? Instead of using your mouse and scrolling through every page, just press "Command+A" to select all of your text at once.

Command+Z

Everyone makes mistakes, but these mistakes don't need to ruin your recent changes. Use the "Command+Z" shortcut to undo recent changes you've made. Use it multiple times to undo a series of changes.

Command+N

Creating new documents doesn't require a mouse. Use the "Command+N" shortcut and a new window opens, without all the prompts and mouse clicks.

Shift+Page Down or Shift+Page Up

Scrolling takes time, but you can scroll through entire pages of your document using shortcuts. The "Shift+Page Down" shortcut will scroll directly to the next page. Likewise, the "Shift+Page Up" shortcut will scroll up to the previous page.

Shift+Arrow Keys

You don't need to mess with your mouse to highlight text. Hold the shift key and use your arrow keys to highlight characters to the left or right of the cursor. The up and down arrow keys highlight all text one row up or down respectively.

Command+Shift+Home

Scrolling to the top of large documents takes time. You can jump to the top using the "Command+Shift+Home" shortcut.

If you're a busy businessperson, Outlook is the centre of your communication. Customers are moving from phone calls to emails, so you need to cater to customer preferences. To keep up with customer emails, Outlook 2013 has several options you can set that help you automate and simplify your email experience. Here are five ways to make your Outlook experience more convenient.

1. Minimize Outlook to the System Tray

Instead of minimizing to your taskbar, you can minimize to the system tray. It's more convenient to have an icon in the system tray rather than take up space in the Windows taskbar especially if you have several programs open at one time. Outlook still sends you notification of new email, and you can instantly open new messages directly from the system tray.

Right-click the Outlook 2013 icon in the notification area in your Windows taskbar. Click "Hide When Minimized" in the menu.

The next time you minimize Outlook, it will set an icon in the Windows system tray.

2. Set a Future Delivery Date for Messages

You can write a message and have Outlook send it at a future date instead of sending it right away. This is beneficial if you're going on holidays and need to send a message at a certain date.

With the email message open, click the "Options" tab. Click "More Options" in the bottom-right corner.

Click "Do not deliver before" and select a date. Click "Close." Make sure you leave Outlook running to ensure the message is sent while you are away.

3. Set Outlook as Your Default Email Program

Most people prefer one email program. It's easier to make Outlook your default email program, because you can more easily reply using your Outlook account. With Outlook as your default email, it automatically opens whenever you open email. Here's how to set it up in Windows 7:

Click the "Start" button and type "Default Programs" in the search text box. Press "Enter" and then click "Default Programs" in the search results page. Click "Set your default programs" to open a configuration screen. Choose "Outlook" from the list of programs and click "Set this as a default program." Click "OK" to save the settings.

Now, whenever you double-click an email or click an email link online, Outlook will open by default.

4. How to Increase the Font when Reading Email

Outlook lets you set your font size when you send email, but your sender might choose a small font that's hard to read. You can change the font on-the-fly to make it easier to read.

To change font size, open your email and hold the Ctrl key on your keyboard. With the Ctrl key pressed, scroll up on the mouse scroll wheel. The font size is increased as you scroll. You can also use this method to make the font smaller.

5. Read Message Headers

Message headers can give you lots of clues when it comes to the origin and legitimacy of a message. If you can read the headers, you can identify phishing scams and people spoofing email senders.

To view the headers, double-click the email message to open it in a new window. Click the "File" tab and then click "Info." Click "Properties." The headers are shown in the "Internet Headers" text box.

Email headers are read from last to first. The last server in the list is the originator.

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