Case Study
Gaining clarity and time back in a fast growing business
Case Study
Healthcare Provider
A contemporary health service provider of 40 people focused on providing integrated physical, allied and mental health care programs.
The Challenge
A growing business struggling to keep up with increasing demands. Over just a few years, the business had quickly grown to almost 40 people. With a mismatch of various technologies & cloud systems, managing IT was getting in the way of growth.
“… the IT especially with remote working is getting a bit much.”
The business valued strong collaboration between its people, but it found it difficult to get the right technology to support this. Coupled with security concerns around governance and regulatory requirements, the business needed a partner to provide the strategy & execution of a technology plan that would be in support of their evolving requirements.
The Opportunity
Sensible really connected with the businesses core values and purpose. In understanding their specific challenges and desire to nurture a supportive, caring and collaborative workplace, we began working on an IT roadmap.
In the short term, Sensible was able to alleviate the business or various day to day activities such as user support, backup management and procurement - adding valuable time back into the day of the general manager.
Longer term, Sensible was able to create a plan to evolve the various technologies in place to align to the future needs of the business. Drastic change was not necessary, but having a clear direction and plan helped improve the business over time, eliminating waste and improving efficiency.
The Result
Today, the business continues to grow, impacting the lives and wellbeing of their clients every day.
The business understands its security, compliance, and operational needs, with a clear IT roadmap for future planning and budgeting.
More importantly, their leadership is no longer burdened with day-to-day IT issues and management. Leaving them time to focus on what matters most.
“Since partnering with Sensible Business Solutions we’ve reduced IT downtime by 80 percent and improved data backup efficiency. Our systems now run smoothly, and the team can focus fully on client work.”
– Catherine J, Partner, Melbourne Accounting Group
Key takeaways
- Just because a business can do something, doesn’t mean it a good use of their time.
- Having a clear plan that aligns to business goals provides significant savings in the long run.
- Ensuring the staff experience with technology is seamless plays a major role in workplace culture and performance.
