Sensible has been aussieBum’s Technology partner since 2013. They have successfully managed our network infrastructure and provided excellent support in the process. As a SME business they have been instrumental in managing and servicing our internal network infrastructure that has sustained and managed our growth responsibly.
Without hesitation it is their team of technical support professionals who make the all the difference. Whether its making site visits or supporting our numerous ticket requests, they are friendly, open and easy to talk to. When a problem does occur they own the task and are solution driven. Their IT team are highly skilled and proactive to ensure our systems are maintained and running at optimal efficency. Their communication channels allows myself to speak directly with all stakeholders in the company for their IT help support desk to the principals of the company Katherine and Kevin.
The highlight and strength in their business is their monthly site visits …. These site visits provides me the opportunity to connect and discuss any issues I may have, and also my opportunity to talk about where my business is headed. It’s during these vists we have built a strong and trusting relationship that will continue for many years to follow
I highly recommend Katherine and Kevin’s company Sensible Business Solutions to any SME business seeking a partner in technology support and management.
Sean Ashby | Owner – Aussiebum
When RFi Roundtables required a partner to help make a step change in any of our IT infrastructure Sensible rapidly became our supplier of choice. After an initial, small but important project it was clear wewe had found a partner who was able to deliver on time, on budget with the technical expertise to ensure that the solutions we implemented were not only fit for purpose but took into account future needs and industry best practices. Many projects followed in short order.
As a trusted service provider to the overwhelming majority of financial institutions in both Australia and New Zealand we have strict ISO 27001 security policies. We found Sensible not only understood our security requirements but at every turn kept them front of mind from the architecture and design through development, implementation, testing and live cutover.
In short, as the Founding Director of RFi Roundtables, I couldn’t have hoped for a better, more trusted, efficient and forward thinking technology partner to deliver on the technological vision of the firm.
Charles Higby | Founding Director – RFi Roundtables
The Sensible team have provided KJA with commendable support which has ensured the smooth sailing of our business from an IT point of view. They have timelessly demonstrated a commitment to help resolve any IT issues which our staff encounter, which has built a trust amongst our staff in terms of Sensible delivering reliable, and friendly customer service. As our team at KJA mostly come from a non-technical background, having trustworthy IT support 24/7 is incredibly important.
From a strategic point of view, Sensible has tailored a service which meets the needs of KJA as a business and is sensitive to the needs of our growth, flexibility and urgency required to meet the needs of the KJA team
Darryl Watkins |Executive Director – KJA
Due to circumstances, we had to move 40 staff to brand new offices overnight in the middle of the week when we had an A-League Grand Final to host on the following weekend. Not only that, we were changing internet and telephone carriers and moving to a new phone system at the same time!
Sensible Business Solutions did such a magnificent planning and implementation job of all of our technology that we closed at 4pm and were completely operational by 9am the next day.
We were so impressed, that all of our staff gave the Sensible team a round of applause and a standing ovation at the staff meeting that day.
Ian Lewis | CFO – Football Federation Australia
We held our Annual World Congress 2-week event in Sydney, Australia and Sensible Business Solutions were tasked to co-ordinate, procure, manage and support all of the technology for the Event. We had over 250 delegates from almost every country on earth.
Tasks include re-fitting out the entire 5th floor of the Sydney Sheraton Hotel as our Operations centre with a complete computer and communications network for 80 FIFA staff including network equipment, printers multi-function devices, mobile phones and 2 new dedicated high speed internet connections and all consumables.
Sensible was also responsible for the 2-day Congress at Sydney Hordern Pavilion, a gala at the Sydney Opera house, the FIFA EXCO (Executive Committee) Meetings at the NSW Premier’s offices and dedicated live internet streaming infrastructure for Press Announcements.
Other sites included pop up support booths at Sydney International Airport and Key Sydney Hotels.
Everything was perfect.
Beat Stutz | IT Operations Manager – FIFA (World Governing Body of Football)
I would just like to say thank you for your efforts with our cut over to the SensibleCloud. Due to efforts and your willingness to work with my team and I we managed to implement a large quantity of platform and software changes without any productivity down time or issues. Well done and thank you.
Partner | Fast Track Communications
Service was simple, efficient, and effective. Exactly what you need when you are at work and trying to maximize productivity.
James Brunacci | Infinity Investment Group
“We wanted to move to Office365 because it is omnipresent and reliable and it provides new tools that we previously did not have access to, e.g., Skype for Business, Teams, OneNote, all backed by cloud storage for a more collaborative experience.
The Sensible team provided a great experience during our Office 365 migration. Sensible had a comprehensive plan in place, lots of aspects were thought through in advance and catered for. Sensible having had much experience in this process was obvious throughout. The process felt smooth from an end user perspective, with minimal disruption.They “get” our staff makeup and anticipate issues that are likely to cause problems and is thus able to prevent them from happening!”
John Howell | Football Federation Australia
I want to say thank you for your professionalism and can do attitude with our Office 365 migration
Reinis Grauds | RFI Roundtables
Starting several years ago, Sensible has provided our core network support, They have assisted in migrating data and applications across to our new core, provided feedback on how well our systems are functioning and pre-warned us of impending bottle necks so that appropriate action can be taken.
There have been multiple business benefits from Sensible’s assistance: 2 that stand out for me are the improved reliability of our systems and the fact that our own people are freed up to do their own work and not get involved in sorting IT questions or queries. Having Sensible’s team as the contact point for IT issues has been excellent.
Geoff Bednal | Fast Track
The Sensible IT team recently sent out a fraudulent link of our own to test the susceptibility of FFA staff to phishing attacks: 30% clicked!
We now use Sensible’s Cybersecurity Package and training: the message and content is bang on.
Jo Collins | Football Federation Australia
KJA recently agreed to a replacement of their current server. From the planning through to the implementation, Sensible went the extra mile to get the job done.
This involved quite some time explaining the process and benefits, for our non technical staff to understand. The perseverance to work through issues to come to a successful implementation was very much appreciated.
Tony Van Berkel | Business Support Functions Manager – KJA
Sensible’s University Card Management System is one of many innovations we have introduced to make our students’ campus experience as enjoyable and convenient as possible.
Professor Derrick Armstrong | Deputy Vice-Chancellor and Registrar – University of Sydney
Kevin Spanner and Sensible Business Solutions were responsible for the entire design and implementation of the Information Technology and Communications systems for the Sydney 2000 Olympic Stadium, now known as ANZ Stadium.
This included the development of specific software systems for the Stadium including its Tourism operations, Membership and ID systems.
The Sensible team were also responsible for the day-to-day running of the computer network and communications infrastructure, as well as the provision of an IT Helpdesk for all our employees.
This included performing key support roles for all major events including many NRL Grand Finals and State of Origin matches, AFL finals, Sydney Olympic and Paralympic Games of 2000, Rugby World Cup Finals 2003 , International Rock Concerts and many Socceroos matches, etc.
I can honestly say that the depth of knowledge, service and professionalism displayed was second-to-none. The Sensible team understood what working to tight deadlines, under pressure was all about.
I would recommend Kevin and Sensible Business Solutions to any organisation who needed integrity, commitment, depth of knowledge and experience.
David Fletcher | Manager – Information Technology & Administration, ANZ Stadium
Sensible were given an up and running date and the team worked to enable the smooth operation of the set up, so that we could continue business as usual. It was comforting to know that Kevin and the team were only a phone call away and always contactable.
Fiona Gibson | Western Sydney Wanderers Football Club
Sensible Business Solutions has been providing our IT support for over 5 years now. They provide a great service and I would recommend them to anyone looking for IT Services.
Gillian Cornwell | OH&S Consulting Group
Recently we had a need to upgrade our Server. This is normally a very costly adventure. Sensible took the time to go over all our company needs to make sure that we were not going to spend money on features that we wouldn’t use. The set up was highly organised and we experienced no down time, loss of data or emails. The whole process was seamless.
Natalie Szabo | Customer Service Manager – Mindscape Asia Pacific
For years our IT network had provided smooth sailing, We had new, high end equipment and were being supported by a company who had been supplying us with IT equipment for over a decade. It wasn’t until we struck rough water that we found our support company didn’t have the depth of specialist IT knowledge to truly support us.
When our previous support company ran out of solutions for the issues we were experiencing, we turned to Sensible. They not only quickly identified the issue but were able to allocate us a number of experienced staff to immediately get us back operating. Once we were stable they then checked over our entire network and discovered some other horrifying truths.
- We were completely inundated with viruses, which caused our domain to be blacklisted
- Our server was built with incompatible hardware
- Our network was built with multiple domains and workgroups all fighting for control
- For 18 months we had been religiously changing backup tapes when there was no software installed to run an actual backup
Had our server failed, we may never have recovered.
This situation really brought home the importance of having a company like Sensible managing our IT network. Their knowledge, experience and care are second to none.
Scott Clark | Administrative Services Manager – AMS Laboratories
We needed new printers and Kevin scoped the market and provided an appropriate quote. With his expertise, he sourced the best printers and made contact with industry partners to expedite this process, saving us time, it was great not to have to worry about it.
Fiona Gibson | Western Sydney Wanderers Football Club
Your fantastic coordination and organisation of all of the IT requirements for the FIFA Headquarters and the FIFA World Congress venues ensured that the event ran smoothly and was a great success.
Stuart Taggart | FIFA
With Sensible on top of any issue, my stress level was greatly reduced and I was confident in the knowledge that Kevin and the team were looking after my interest. I am very happy with the friendly, competent and prompt service I receive from Kevin and the team. Sensible provide excellent service.
Amanda Little | The Mediation Centre
We recently had an intermittent hardware failure affecting our aging server that even the manufacturer could not work out. Sensible kept persevering until it was resolved and even managed to get it covered under warranty, that’s why I ensure they manage my IT.
Barry Twining | Mercurius
I find their service conscientious and easy in terms of communication. Their customer service is excellent, with a good attitude and demeanour every time we speak.
Carla Toyne | Executive Assistant – KJA
Sensible’s experience in understanding tertiary requirements and tertiary dynamics was evident as it enabled them to deliver an easy-to-use, intuitive, customisable and scalable ID card solution.
Due to Sensible’s flexible and ‘can do’ approach, we were able to interface into the university’s systems very easily.