You wouldn’t have known, but we had our own fire disaster last week!
Early last Tuesday, we received a call that a fire was blazing in our building. Naturally we rushed down there but like all the occupants, we were not allowed access to our office at all. Later, that day we found out a tenant on the floor below us had an electrical failure in their computer room which was the start of the whole disaster.
Thankfully, there were no personal injuries, and only damage to a few units (not ours). However, many businesses did suffer. The fire department rightly blocked off access due to the poisonous fumes, not to mention that the power was cut off for most of the day. Outside, hundreds of people milled around wondering what do next. Comments overhead were:
“All my files are there – I need to get to them !”
“I need to finish something urgently for a client – now what ?”
“This is costing me a fortune – my staff can’t do anything productive. I can’t even get remote access..”
Privately,we smiled – We never ceased normal business operations at all !
We Had No Downtime Our Business Continuity Plan kicked in and we didn’t miss a beat! In fact, I don’t think most of our clients even knew this had occurred.
We lost no sales, we missed no service calls, we continued to deliver the same service, we lost no data and there was minimal impact on the organisational productivity. We dod not lose a single cent.
How is this possible?
- We already had a Written Continuity Plan (we could continue keep normal business operations whilst the disaster was occurring, and as it was already written down – we knew what we had to do without missing important steps in the early panic).
- Most of our systems are cloud-based (doesn’t matter where you work from).
- Our cloud-based software systems are the “right type” of cloud (works on any device, secure, runs all of our apps and is optimised for slow internet connections if staff work from home).
- Our communications systems were cloud-based so we could still receive client calls (not perfect, but we know what to refine for next time).
Over the previous months, you’ve probably heard about new technology trends like virtual assistants, smartphones, and automation technologies. Some of these IT solutions may even be placed on top of your business priority list. However, with fires and power outages just around the corner, disaster recovery and business continuity plans should always have a place on your annual budget.
Business Continuity isn’t a huge investment A common misconception about disaster recovery is that it’s a large, bank-breaking investment and that only large enterprises can afford it. Expensive secondary data centres, networks, and server maintenance usually come into mind when a business owner is confronted with the idea of Business Continuity or Disaster Recovery. And while that may have been true in the past, establishing a strong disaster recovery plan today is as simple — and as cheap — as going to a cloud-based disaster recovery provider and paying for the data and services that your business needs. Subscription pricing models are actually incredibly low, meaning you can have minimal downtime while still having enough to invest in new tech.
Onsite backups just won’t cut it Although you might feel secure with a manual backup server down the hall, it is still susceptible to local disasters and, ultimately, does very little in minimising company downtime – especially if you can’t get access to your office. When disaster recovery solutions are hosted in the right cloud you don’t have to restore critical data or applications – they are already available.
Business disasters can be man-made, too Even if your workplace is nowhere near frequent disaster zones, cyber attacks and negligent employees can leave the same impact on your business as any natural disaster can. Setting a weak password, clicking on a suspicious link, or connecting to unsecured channels is enough to shut down a 5-, 10-, or even 50-year-old business in mere minutes.
Sure, installing adequate network security is a critical strategy against malicious actors, but last year’s barrage of data breaches suggests that having a Plan B is a must. A suitable business continuity and disaster recovery plan ensures that your data’s integrity is intact and your business can keep going, no matter the malware, worm, or denial-of-service attack.
Downtime will cost you A business without a Business Continuity plan might come out unscathed after a brief power outage or small fire, but why risk the potential damages? Either way, downtime will cost your business. First, there’s the general loss of productivity. Every time your employees aren’t connected to the network, money goes down the drain. Then there’s the cost of corrupted company data, damaged hardware, and the inevitable customer backlash. Add all those variables together, and you end up with a business-crippling fee.
You might even have insurance, but that doesn’t help if your clients go to your competition because you couldn’t deliver service when they wanted.
Smaller businesses usually have “less fat” to weather such instances – it is even more important that they protect themselves,
So, if you want 2017 to be the best year for your business, make the smart choice and proactively take part in creating your company’s business continuity plan. Your business will be in a better position financially with it rather than without it..
Keep your business safe, recover from any disaster, and contact us today if you need assistance. Also, get a hold our free guide :